Last Updated: April 27, 2025
Welcome to Tripyatra.com, operated by Tripyatra Travel Solutions Private Limited, based in [City, Country]. This Partner Agreement (“Agreement”) governs the relationship between Tripyatra Travel Solutions Private Limited (“Tripyatra”, “we”, or “us”) and you (“Partner”), a person or entity listing properties (hotels, villas, houses, apartments), tour packages, activities/attractions, or vehicles for rental on the Tripyatra.com platform (“Platform”). By registering as a Partner and listing your services on the Platform, you agree to be bound by this Agreement. Please read this Agreement carefully before partnering with us. If you do not agree with the terms herein, please do not proceed with listing your services.
1.1 Partner:
An individual or entity that lists and offers services such as accommodations (hotels, villas, houses, apartments), tour packages, activities/attractions, or rental vehicles on the Platform for booking by Users.
1.2 Services:
The travel-related offerings provided by the Partner, including but not limited to accommodation, tours, activities, or vehicle rentals, made available for booking through the Platform.
1.3 Users:
Customers who access the Platform to book Services offered by Partners.
1.4 Platform:
The Tripyatra.com website, mobile application, and associated services facilitating the listing and booking of Partner Services.
2.1 Purpose:
This Agreement outlines the terms under which Partners may list and offer their Services on the Platform, enabling Users to book these Services and Partners to earn revenue.
2.2 Non-Exclusivity:
The partnership is non-exclusive. Partners may list their Services on other platforms or channels, provided such listings do not conflict with obligations under this Agreement.
2.3 Role of Tripyatra:
Tripyatra acts as an intermediary, providing a platform for Partners to market and sell their Services to Users.
Tripyatra is not the direct provider of the Services and is not responsible for the quality, safety, or delivery of Services unless explicitly stated.
3.1 Eligibility:
Partners must be legally authorized to offer the Services they list (e.g., hold valid licenses, permits, or registrations as required by law).
Partners must be at least 18 years old (if an individual) or a duly registered entity.
Partners must provide accurate and verifiable information during onboarding, including business details, contact information, and Service descriptions.
3.2 Onboarding Process:
Partners must register through the “Partner Portal” on Tripyatra.com, submitting required documents (e.g., business registration, GSTIN, PAN, or licenses).
Tripyatra reserves the right to approve or reject Partner applications at its sole discretion, without assigning a reason.
Upon approval, Partners will receive access to the Partner Portal to manage listings, bookings, and payments.
3.3 Verification:
Tripyatra may conduct background checks or site visits to verify the authenticity and quality of Partner Services.
Partners must cooperate with verification processes and provide additional documentation if requested.
4.1 Listing Requirements:
Partners must provide accurate, complete, and up-to-date information about their Services, including:
Descriptions, pricing, availability, and cancellation policies.
High-quality images of properties, vehicles, or activity venues.
Terms specific to the Service (e.g., check-in/check-out times, vehicle rental conditions, or tour inclusions).
Listings must comply with applicable laws, regulations, and Tripyatra’s content guidelines (e.g., no misleading claims or offensive content).
Tripyatra reserves the right to edit, suspend, or remove listings that do not meet quality standards or violate this Agreement.
4.2 Pricing and Availability:
Partners are responsible for setting competitive prices, inclusive of applicable taxes, unless otherwise agreed.
Partners must maintain accurate availability calendars to avoid overbookings. Tripyatra is not liable for losses due to Partner errors in availability.
Price changes must be updated promptly through the Partner Portal. Tripyatra is not responsible for honoring outdated pricing.
4.3 Service Standards:
Partners must ensure Services meet industry standards and are safe, clean, and as described in the listing.
For accommodations, Partners must provide basic amenities (e.g., clean linens, running water) unless explicitly stated otherwise.
For vehicles, Partners must ensure vehicles are roadworthy, insured, and compliant with local regulations.
For tours and activities, Partners must ensure safety measures and qualified guides/staff.
5.1 Booking Process:
Bookings are confirmed upon receipt of payment from the User and issuance of a booking confirmation by Tripyatra.
Partners must honor all confirmed bookings and provide Services as described in the listing.
Tripyatra may reject or cancel bookings in case of fraud, errors, or Partner non-compliance, notifying the Partner promptly.
5.2 Commission Structure:
Tripyatra charges a commission on each booking, as agreed during onboarding or specified in the Partner Portal. The commission is deducted from the booking amount before remittance to the Partner.
Commission rates may vary based on Service type or promotional campaigns and will be communicated in advance.
5.3 Payment to Partners:
Payments to Partners (net of commission and applicable taxes) are remitted on a [weekly/bi-weekly/monthly] basis, as specified in the Partner Portal, to the bank account provided during onboarding.
Partners are responsible for providing accurate banking details. Tripyatra is not liable for delays due to incorrect banking information.
Payments are subject to deductions for cancellations, refunds, or chargebacks as per the cancellation policy.
5.4 Taxes:
Partners are responsible for complying with tax obligations (e.g., GST, income tax) related to their earnings.
Tripyatra will deduct applicable taxes (e.g., TDS) as required by law before remitting payments.
6.1 Cancellation by Users:
Cancellations are governed by the Partner’s cancellation policy, which must be clearly stated in the listing and comply with Tripyatra’s guidelines.
Partners must process refunds for eligible cancellations within [3–5] working days. Tripyatra will deduct the refund amount from future Partner payouts if not processed timely.
6.2 Cancellation by Partners:
Partners must notify Tripyatra immediately at support@tripyatra.com if unable to honor a booking. Unauthorized cancellations may result in penalties, including suspension from the Platform.
In case of Partner cancellations, Tripyatra may refund the User in full and recover the amount from the Partner’s future payouts.
6.3 No Show Policy:
If a User fails to utilize the Service without cancelling (“No Show”), the Partner is entitled to the full booking amount, subject to Tripyatra’s commission.
7.1 Compliance with Laws:
Partners must comply with all applicable laws, including those related to licensing, safety, taxation, and consumer protection.
Partners are responsible for obtaining necessary permits (e.g., tourism licenses, vehicle insurance) and maintaining compliance throughout the partnership.
7.2 User Experience:
Partners must provide professional, courteous, and timely service to Users.
Partners must respond to User inquiries and Tripyatra communications within [24 hours] via the Partner Portal or email.
Partners must address User complaints promptly and notify Tripyatra of any disputes.
7.3 Insurance:
Partners must maintain adequate insurance for their Services (e.g., property insurance for accommodations, liability insurance for tours/activities, or comprehensive insurance for vehicles).
Tripyatra is not liable for claims arising from uninsured or underinsured Services.
7.4 Accurate Representation:
Partners must not misrepresent their Services or provide false information to Users or Tripyatra.
Any changes to Services (e.g., property renovations, tour itinerary updates) must be promptly updated in the Partner Portal.
8.1 Platform Management:
Tripyatra reserves the right to:
Promote Partner listings through marketing channels (e.g., website, social media, or third-party platforms).
Modify Platform algorithms, search rankings, or display formats to optimize User experience.
Suspend or remove listings that violate this Agreement or harm the Platform’s reputation.
8.2 Support:
Tripyatra will provide Partners with access to the Partner Portal, technical support, and guidance on listing optimization.
For Partner-related issues, contact support@tripyatra.com.
8.3 Data Sharing:
Tripyatra may share Partner contact and Service details with Users to facilitate bookings.
Partners consent to the use of their business name, images, and Service descriptions in Tripyatra’s marketing materials.
9.1 Intermediary Role:
Tripyatra is not liable for:
The quality, safety, or performance of Partner Services.
Disputes between Partners and Users (e.g., property damage, service dissatisfaction).
Losses due to Partner errors, misrepresentations, or failure to honor bookings.
9.2 Force Majeure:
Tripyatra is not liable for failures to perform obligations due to events beyond our control, including natural disasters, political unrest, or technical outages.
9.3 Cap on Liability:
Tripyatra’s maximum liability to a Partner for any claim arising from this Agreement shall not exceed the total commissions earned by Tripyatra from the Partner’s bookings in the preceding [6 months].
10.1 Tripyatra’s IP:
The Platform, including its design, logos, and content, is the property of Tripyatra Travel Solutions Private Limited and protected by copyright and trademark laws.
Partners may not use Tripyatra’s intellectual property without prior written consent.
10.2 Partner Content:
Partners grant Tripyatra a non-exclusive, royalty-free, worldwide license to use, display, and promote their listing content (e.g., images, descriptions) on the Platform and in marketing materials.
Partners warrant that their content does not infringe third-party intellectual property rights.
11.1 Confidential Information:
Partners must treat all non-public information provided by Tripyatra (e.g., User data, commission rates) as confidential and use it solely for fulfilling obligations under this Agreement.
This obligation survives termination of the Agreement.
11.2 User Data:
Partners may only use User information (e.g., names, contact details) to provide the booked Service and must not share it with third parties or use it for unsolicited marketing.
12.1 Term:
This Agreement is effective upon Partner approval and continues until terminated by either party.
12.2 Termination by Partner:
Partners may terminate this Agreement by providing [30 days] written notice to support@tripyatra.com and settling all pending payments.
12.3 Termination by Tripyatra:
Tripyatra may terminate this Agreement or suspend a Partner’s access to the Platform immediately if the Partner:
Breaches this Agreement or applicable laws.
Engages in fraudulent or unethical practices.
Receives repeated User complaints or negative feedback.
Fails to maintain Service quality or availability.
12.4 Post-Termination:
Upon termination, Partners must honor all confirmed bookings or arrange refunds as per the cancellation policy.
Tripyatra will settle any pending payments within [30 days], subject to deductions for refunds or chargebacks.
13.1 Governing Law:
This Agreement is governed by the laws of India. Disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts in [City, India].
13.2 Resolution Process:
Partners must notify Tripyatra of disputes at support@tripyatra.com. We aim to resolve issues within [15 working days].
Unresolved disputes may be escalated to mediation or arbitration as per applicable laws.
14.1 Entire Agreement:
This Agreement, along with any addendums or Service-Specific Terms, constitutes the entire agreement between Tripyatra and the Partner, superseding prior communications.
14.2 Amendments:
Tripyatra may modify this Agreement at any time. Updated terms will be posted in the Partner Portal, and continued listing of Services constitutes acceptance.
14.3 Severability:
If any provision of this Agreement is found invalid, the remaining provisions remain in effect.
14.4 No Waiver:
Failure by Tripyatra to enforce any provision does not constitute a waiver of that provision.
For queries, support, or disputes, please contact:
Email: support@tripyatra.com
Address: Tripyatra Travel Solutions Private Limited, [Morjim, Goa, India]
Partner Support: Available via the Partner Portal or “Contact Us” section on Tripyatra.com
By registering as a Partner and listing Services on Tripyatra.com, you acknowledge that you have read, understood, and agree to be bound by this Partner Agreement. Thank you for partnering with Tripyatra.com to deliver exceptional travel experiences!
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