Tripyatra — Partner Agreement

Partner Agreement

Last updated: April 27, 2025 Tripyatra Tourism Private Limited Operating base: Goa, India

This Agreement governs your partnership with Tripyatra.com (the “Platform”). By registering and listing Services, you agree to these terms.

Welcome! This Partner Agreement applies to accommodations (hotels, villas, houses, apartments), tour packages, activities/attractions, and vehicle rentals listed on Tripyatra.com.

1) Definitions

1.1 Partner

An individual or entity listing Services on the Platform for Users to book.

1.2 Services

Offerings provided by the Partner (accommodations, tours, activities, vehicle rentals) available for booking via the Platform.

1.3 Users

Customers who use the Platform to book Partner Services.

1.4 Platform

The Tripyatra.com website, mobile app, and related systems that enable listing and booking of Services.

2) Scope of Partnership

2.1 Purpose

Define terms under which Partners list Services, Users book them, and Partners receive revenue.

2.2 Non-Exclusivity

Partnership is non-exclusive; Partners may list elsewhere provided obligations here aren’t breached.

2.3 Role of Tripyatra

  • Intermediary facilitating discovery, booking, payments, and support.
  • Not the direct provider of Services unless explicitly stated.

3) Partner Eligibility & Onboarding

3.1 Eligibility

  • Legally authorized to offer Services; hold required licenses/permits.
  • 18+ if individual; or duly registered entity.
  • Provide accurate, verifiable business and Service information.

3.2 Onboarding

  • Register via Partner Portal and submit documents (business registration, GSTIN, PAN, licenses).
  • Tripyatra may approve/reject at its discretion.
  • Upon approval, access the Portal to manage listings, bookings, payouts.

3.3 Verification

Tripyatra may conduct checks or visits; Partner must cooperate and furnish additional documents if requested.

4) Listing & Management of Services

4.1 Listing Requirements

  • Accurate descriptions, pricing, availability, policies; high-quality media.
  • Service-specific terms (check-in/out, rental terms, tour inclusions).
  • Compliance with law and Tripyatra content guidelines. Misleading/offensive content is prohibited.
  • Tripyatra may edit, suspend, or remove non-compliant or low-quality listings.

4.2 Pricing & Availability

  • Partner sets prices (inclusive of taxes, unless agreed otherwise) and maintains accurate calendars.
  • Update price/availability promptly; Tripyatra isn’t liable for honoring outdated data.

4.3 Service Standards

  • Deliver Services as described; safe, clean, and compliant.
  • Accommodations: basic amenities clarified upfront.
  • Vehicles: roadworthy, insured, regulatory compliant.
  • Tours/activities: appropriate safety measures and qualified staff.

5) Bookings & Payments

5.1 Booking Process

  • Booking confirmed after user payment and Tripyatra confirmation.
  • Partner must honor confirmed bookings and deliver as listed.
  • Tripyatra may cancel in cases of fraud/errors/non-compliance (Partner notified).

5.2 Commission

Commission per booking as agreed during onboarding/Portal; deducted before payout. Rates may vary by Service type or promotions (with prior notice).

5.3 Payouts

  • Net payments (after commission/taxes) remitted on the schedule stated in Portal (weekly/bi-weekly/monthly) to Partner’s bank.
  • Partner must provide accurate bank details; delays from incorrect details aren’t Tripyatra’s liability.
  • Adjustments for cancellations/refunds/chargebacks may apply.

5.4 Taxes

Partner is responsible for tax compliance (GST, income tax). Tripyatra will deduct statutory taxes (e.g., TDS) as applicable.

6) Cancellations & Refunds

6.1 User Cancellations

Follow Partner’s posted policy (must align with Tripyatra guidelines). Eligible refunds should be processed within 3–5 business days; otherwise deducted from future payouts.

6.2 Partner Cancellations

Notify Tripyatra immediately at support@tripyatra.com. Unauthorized cancellations may attract penalties/suspension. Tripyatra may refund the User and recover the amount from Partner’s payouts.

6.3 No-Show

For User no-shows, Partner is typically entitled to the full booking amount per policy, less Tripyatra commission.

7) Partner Obligations

7.1 Legal Compliance

Maintain all required licenses/permits/insurances and comply with laws (licensing, safety, taxation, consumer protection).

7.2 User Experience

  • Provide professional, timely service.
  • Respond to user/Tripyatra communications within 24 hours.
  • Address complaints promptly and notify Tripyatra of disputes.

7.3 Insurance

Maintain adequate coverage (property, liability, vehicle insurance as applicable). Tripyatra isn’t liable for uninsured claims.

7.4 Accurate Representation

No misrepresentation. Update listings promptly for service changes (renovations, itinerary updates, etc.).

8) Tripyatra’s Rights & Responsibilities

8.1 Platform Management

  • Promote listings via owned/third-party channels.
  • Improve algorithms, rankings, or display for user experience.
  • Suspend/remove listings that breach terms or harm platform quality.

8.2 Support

Provide Partner Portal access, tech support, and optimization guidance. Contact: admin@tripyatra.com.

8.3 Data Sharing & Marketing Use

Tripyatra may share Partner contact/service details with Users for bookings. Partners consent to use of their business name, images, and descriptions in Tripyatra marketing.

9) Limitation of Liability

9.1 Intermediary Role

  • Tripyatra isn’t liable for quality/safety/performance of Partner Services.
  • Not liable for disputes (damage, dissatisfaction) or Partner errors/misrepresentation.

9.2 Force Majeure

No liability for failures due to events beyond control (disasters, unrest, outages).

9.3 Liability Cap

Maximum liability is limited to total commissions earned by Tripyatra from the Partner’s bookings in the preceding 6 months.

10) Intellectual Property

10.1 Tripyatra IP

The Platform (design, logos, content) is Tripyatra’s property. Do not use without written consent.

10.2 Partner Content

Partner grants Tripyatra a non-exclusive, royalty-free, worldwide license to use/display/promote listing content. Partner warrants content doesn’t infringe third-party IP.

11) Confidentiality & User Data

11.1 Confidential Information

Treat Tripyatra’s non-public information (user data, commission rates) as confidential, used only to fulfill obligations. Survives termination.

11.2 User Data

Use user information solely to deliver the booked Service. No sharing with third parties or unsolicited marketing. Comply with privacy laws and our Privacy Policy.

12) Term & Termination

12.1 Term

Effective upon approval; continues until terminated.

12.2 Termination by Partner

Provide 30 days written notice to support@tripyatra.com and settle dues.

12.3 Termination by Tripyatra

Immediate termination/suspension for breaches, fraud, repeated complaints, quality failures, or legal non-compliance.

12.4 Post-Termination

  • Partner must honor confirmed bookings or refund as per policy.
  • Tripyatra settles pending payments within 30 days (subject to deductions for refunds/chargebacks).

13) Dispute Resolution

  • Governing law: India.
  • Jurisdiction: Courts at Rewari, Haryana, India (update if different).
  • Process: Email admin@tripyatra.com. We aim to resolve within 15 working days. Unresolved issues may go to mediation/arbitration per law.

14) Miscellaneous

  • Entire Agreement: This Agreement plus addendums/Service-Specific Terms supersede prior communications.
  • Amendments: Tripyatra may modify terms; updates posted in the Partner Portal. Continued listing = acceptance.
  • Severability: Invalid provisions don’t affect the remainder.
  • No Waiver: Not enforcing a term isn’t a waiver.

15) Contact

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