Fast summary 1-minute

• We’re an intermediary connecting you with hotels, tours, activities, rental homes, and cars (“Service Providers”).
• Bookings confirm after we receive payment and you get a confirmation email/receipt.
• IDs: Valid government photo ID required at check-in; PAN cards aren’t accepted for hotels.
• Refunds follow the Service Provider’s policy; some items (e.g., dated attraction tickets) can be non-refundable.
• Wallet cashback/referral credits are usable only in-app and are not withdrawable. Partner withdrawals apply only to the partner earnings wallet.
• We don’t run third-party ads; we may promote our own offers/content in-app.
• Indian law applies; courts at the specified city have jurisdiction.

1) General Provisions

1.1 Scope of Services

Tripyatra.com provides search, pricing, availability and booking for:

• Domestic & international hotels
• Tour packages (domestic & international)
• Activities & attractions
• Rental villas / houses / apartments
• Rental cars

Services are supplied by third-party Service Providers (hotels, tour operators, activity hosts, owners, car agencies). We act as an intermediary unless explicitly stated otherwise.

1.2 Agreement

These Terms form the Master User Agreement. Service-specific terms may apply at checkout. If there’s a conflict, these Terms prevail unless stated otherwise.

1.3 Eligibility

• 18+ years of age and legally competent.
• Provide accurate, complete details during booking.

1.4 Updates

We may modify Terms anytime by posting a revised version on the Platform. Continued use means acceptance.

2) Booking & Payment

2.1 Booking process

• Accuracy: You must enter correct traveler and payment data. We aren’t responsible for errors caused by incorrect inputs.
• Confirmation: A booking is confirmed only after full/required payment and issuance of a confirmation email/receipt.
• ID at check-in: Passport/Driver’s License/Voter ID/Aadhaar required. PAN card is not valid for hotel check-in.
• Special requests: e.g., early check-in/extra bed/room type are subject to availability and provider policy—no guarantees.

2.2 Payments

• Methods: Card, UPI, net banking, or e-wallets (as available). Payments are to Tripyatra Tourism Private Limited (A/C Payee Only).
• Advance / Deposit:
  • For all services (hotels, tours, activities, villas/rentals, cars), a minimum 10% deposit is required to confirm the booking.
  • You may also choose to pay 100% in advance at the time of booking.
  • Any remaining balance (if any) must be paid before service commencement or as specified by the service provider’s policy.
• Currency: INR unless specified.
• Taxes/fees: Displayed prices generally not include taxes; gala dinners (e.g., Christmas/New Year), local fees, tolls/parking may be extra, payable to the provider.

2.3 Pricing & offers

Prices may change based on provider rules. Promotions/e-cash follow their own terms and may be withdrawn without notice.

3) Cancellations & Refunds

3.1 How to cancel

Cancel from My Bookings or email support@tripyatra.com. “No-show” is non-refundable.

3.2 Category rules (high level)

• Hotels: Follow hotel policy shown at booking. Wallet refunds may reflect within 2–4 hrs; bank/card refunds typically 2–3 business days (private banks) and up to 7 days (public banks).
• Tour packages: Minimum 10% service charge applies to any cancellation. Unused components (hotels/transport) are refunded if recovered from providers.
• Activities/attractions: Usually non-refundable unless stated.
• Rental homes: Within 24 hours of check-in may be fully chargeable; follows owner policy.
• Rental cars: After reporting time: non-refundable. Within 24 hrs of reporting: may incur inconvenience charges.

3.3 Refunds

Refunds go to the original payment method; non-card payments may be refunded by Account Payee Cheque. Processing can take 15–20 working days depending on providers/banks.

3.4 Non-refundable items

Where marked non-refundable during booking (e.g., special rates/dated tickets), no refunds are issued even if cancelled.

4) User Responsibilities

• Follow all Service Provider policies (hotel rules, tour/vehicle agreements). Check-in may be denied to local residents or unverified couples per property policy without refund.
• You’re liable for damage to rented properties/vehicles; settle charges directly with the provider.
• Docs: For international trips, arrange valid visas, insurance, and travel documents. We aren’t liable for visa denials or related losses.
• Carry booking confirmations/e-tickets for activities/attractions as required.
• Health & safety: Ensure fitness for selected activities (e.g., treks/high altitude). Those with contagious illnesses must not join group activities.

5) Tripyatra’s Role & Limitations

• We facilitate bookings between you and providers; quality, safety, and performance are the provider’s responsibility.
• Itineraries are indicative and may change due to weather/roads/operations; schedules can be adjusted for safety.
• We’re not liable for provider delays/cancellations/overbookings, force-majeure events, or personal/property/financial losses during trips.
• If you’re unreachable after booking and miss the service, related losses are not our liability.
• Information is compiled in good faith; errors in provider-supplied rates/availability/descriptions may occur.

6) Privacy & Data

Use of personal data follows our Privacy Policy. We may share necessary booking details with Service Providers to fulfill your reservation.

7) Intellectual Property

All site/app content (text, images, logos, code) is owned by Tripyatra Tourism Private Limited or its licensors. You may not copy, distribute, or exploit content without written permission.

8) Dispute Resolution

• Governing law: India.
• Jurisdiction: Courts at Rewari, Haryana, India (or your final city—update if different).
• Support channel: Email support@tripyatra.com. We aim to respond within 15 working days.

9) Miscellaneous

• Force majeure: We aren’t liable for events beyond control (disasters, strikes, regulations).
• Non-transferability: Bookings are non-transferable unless a provider allows it.
• Entire agreement: These Terms + service-specific terms supersede prior communications.
• In-app promotions: We may display our own promotional banners/videos. We do not serve third-party ad networks.

10) Contact

• Email: support@tripyatra.com
• Registered office: Tripyatra Tourism Private Limited, Sec-18, Rewari (Haryana), India
• Operating base: Goa, India
• Customer help: See Contact Us inside the app/site for chat & ticketing.